Technical Assistant

Major Duties and Responsibilities:

  • Gather and prepare technical data for the development support products, technical publications, support equipment, maintenance, etc
  • Test fuel components testing, record and document results, and provide feedback to customers
  • Provide warranty assistance on failed components
  • Support RMA/warranty request for Sales Department
  • Assist Technical Department employees in daily activities
  • Organize and maintain tech department supplies and materials
  • Create excel documents and manipulate data into tables and graphs

Minor Duties and Responsibilities:

  • Attend weekly EOS meetings and carry out action items assigned during meetings
  • Track and provide weekly call log data in EOS meeting
  • Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement, and call reduction
  • Provide back up for shipping and production in busy times if Major Duties and Responsibilities are full-filled.

Qualifications for the Job:

  • Education/Experience: High school diploma or equivalent and 1+ years of  applicable experience
  • Strong Mechanical Aptitude

Resumes should be sent to careers@deatschwerks.com with the title "Technical Assistant".