Customer Support Specialist

DeatschWerks, a leading manufacturer of performance fueling systems in the automotive aftermarket industry, is looking for an experienced and accountable Customer Support Specialist to join our team

A Customer Support Specialist is a dual role, supporting customers both inside and outside our organization. This position provides support by answering product questions, web and walk-in retail orders, general customer service, and order processing.

Roles and responsibilities

  • Handling all aspects of retail orders
  • Customer support via phone, email, and social media
  • Internal B2B customer support
  • Working within a customer service software, meeting response and resolve metrics
  • Back up for reception and sales specialist positions

Preferred experience and skills

  • 2+ years’ experience in customer service
  • Automotive performance knowledge
  • Strong people skills
  • Ability to communicate effectively over email and phone
  • Ability to prioritize multiple tasks
  • Experience with customer service software
  • Experience with QuickBooks accounting software
  • Willingness to learn and take direction

Compensation, Benefits, and Perks

  • Competitive hourly pay, full time 35-40 hours
  • 401K, with 5% company match
  • Health insurance, including dental and vision
  • 100% company-paid life insurance and short-term disability
  • Paid time off and holidays
  • Fun, young, entrepreneurial work environment
  • No nights or weekends

Resumes should be sent to careers@deatschwerks.com with the title "Customer Support Specialist".

Established in 2005 and located in Oklahoma City, DeatschWerks is a dynamic and growing company. Six time recipient of the “Metro 50 award”, the city’s 50 fastest growing companies, and the antithesis of a stuffy corporate environment. DeatschWerks products are distributed throughout the world to large warehouse distributors, automotive retailers, hardcore racers, and enthusiasts. Guided by 6 core values of team, action, integrity, solutions, customers, and enthusiasm.  We are looking for a strategic member of our team to grow with us to the next level.